Our Reviews

They got the recalls fixed

Always quick and polite service. A wonderful staff And service department.

The mechanical truck was very inconvenient and not at all what I expected to happen less than a year after purchase…however this issue was not the dealership, it was the manufacturer and my service provider, Kaylen, couldn’t have been more accommodating. She went out of her way to provide me a loaner vehicle as well as find me a shuttle to and from work multiple times. The situation was not ideal, but Kaylen made me feel at ease knowing she was in my corner and was looking out for me. I recommend utilizing her as a service advisor as you won’t be disappointed. I hope not to see Kaylen anytime soon other than for regular maintenance, but if I do I know I am in good hands.

Very nice. Informative and helpful from start to finish. Great experience

Quick service and convenient

Great experience! Well done Jay

Ms Kaylen was the best.she made sure she took care of me and my vehicule,.Even after going back for the 3rd time.

Everything was great, very nice very courteous and very helpful

Horrible experience!! Service Appt on Monday, March 3, I had to leave my 2025 brand new truck to be checked out. No loaner available. I had to call repeatedly/daily to see what was going on. I was finally told my service specialist was out sick but my truck was in the shop. Constantly no word so finally on Friday, March 14, no issues were found and truck was ready for pickup. I catch a ride to Gonzales to pick up my truck & Bryce my service man gives me my keys and says u can go get your truck off the line. Well I go in the parking lot and could not find my truck, I walked almost the entire dealership and hit my panic button to help me locate my truck and still no truck. So finally a salesman sitting outside approached me to say can I help u sir, after about 10 minutes or do looking for my truck. Well he couldn’t locate it either. So I went back to Bryce and he walked what I guess was the line and no truck so finally he walked towards the very back, of the dealership and pressed the panic button and finally found my Filthy, pollen covered truck, that’s been sitting out at the dealership, no complimentary wash, which I requested, and upon pick up was told by Bryce that this request should have been done to my salesman!! Okay so now u tell me this. Ross Downing has the worst customer service I have ever experienced. This is totally unacceptable and steps need to be taken by management to do better. Why couldn’t the service guy go get my vehicle or have it parked outside near service visible upon my arrival when I had called to alert him that I was in route to pick my truck up after being without a ride all week. Other dealerships have always exceeded my expectations but never again will I ever buy a vehicle from Ross Downing, Gonzales. Thank you!!

Great overall experience.

My experience with Todd Parker was great. He was very professional and kind. I also met with the sales manager Abner, who was fine as well. Upon our negotiations, I made it perfectly clear, and in writing to Todd and Abner, to complete the deal upon one major request. If I chose financing, our credit scores were 820+. Thus, I would only consider one creditor, GMC Financial. As a result, do not pull my credit from any other source. I see this morning, after checking my credit, the finance manager --- even after making my request clear and in writing, pulled my credit for Ross Downing Automotive, in addition to GMC. Why? For a customer paying cash, or a minimum of $25,000 down payment, with such credit scores, why did he pull my credit twice. If he had a question about the request, that should have been done prior, and was not a decision he was given authority to complete. This is quite concerning and I am very upset, as you can tell. Have the GM reach out with a remedy, for my credit scores are affect our other business dealings, outside of the dealership (as I told them in advance).

Bryce did a really good job keeping me in the loop with my truck repairs.

Always an all around pleasant experience

Everything and everyone was very professional and helpful ! I’m so glad to be a part of Ross Downing dealership in Gonzales La . They’re the best !

Ross Downing Buick GMC exceeded my expectations! Ashley Arceneaux did an amazing job at assisting me. From the initial introduction to the purchase Ashley was professional and extremely helpful and knowledgeable throughout my purchase experience. She was patient, answered all of my questions thoroughly, and made sure I felt comfortable with my decision. I was relaxed, never rushed or intimidated, as she assisted with finding my perfect vehicle. Jonathon Hutchens also added to my experience. He made sure everything was as expected, answering all questions in detail. I recommend Ross Downing Buick GMC for their excellent customer service.

Nice experience

Best dealership I have ever bought from. The process and employees were amazing

My door handle had oil on it and my driver side floor mat was filthy.

Thanks

I had the best experience purchasing my truck than I ever had in my previous experiences, Brennan and Darence were the best

My salesman, Brennen, did a great job taking care of me. He was responsive and helped me select the best vehicle for my family. Brennen even followed up after the sale to ensure the vehicle met our expectations. I highly recommend him.

Salesman was excellent! He provided great service and showed much concern for customer satisfaction. The dealership policies, on the other hand, have a lot to be desired. We spoke with our salesman multiple times over the phone and stated which truck we wanted and made an appointment to pick it up. Our salesman advised management of this. We received two separate emails from management, the day prior to and the morning of our appointment and we verified we were on our way to purchase the truck. When we arrived, we were told that the truck we were there to purchase, was sold by another salesman. The buyer actually arrived while we were there. That’s not at all acceptable in our opinion. If it had not been for our salesman we would have left the dealership very upset. But we looked at other vehicles and found one we were satisfied with and made a purchase. Thank you Mr. Eric for your patience and understanding of our very obvious disappointment in this occurrence and for helping us to have a good day in the end.

Got in and out quickly with my appointment

Great service and people

Great service had it ready very quickly

Very fast and professional

Everyone was very nice and the sensors are working. Thanks!

My experience was wonderful and informative. I have no complaints!

To be honest the entire time I was dealing with Pamela her attitude was not great and I was very rushed throughout the process. Especially when i was done signing papers with the financial department. When it was time to setup everything in my truck right before I left Pamelas attitude towards me signing into the radio system was basically like she was aggravated and did not want to be there. While trying to connect my phone to the radio she kept telling me how to connect it and when it didn’t work 5 times in a row i suggested plugging it in instead of trying just bluetooth and when i plugged the wire in she proceeded to yank the wire out of the plug stating “I know you probably know your technology but I do this everyday and i know how this works” so after trying for another 5 minutes i just plugged my phone in and everything worked correctly. Overall experience with Pamela just felt rushed and like she had something better to be doing rather than to be working with me as a customer.

Kelly and Jacque took amazing care of me. Made sure they answered all my questions, no pressure in getting a car, and made me feel like family. My last car was from Bryan Harris and let me tell you this was a much much much better experience overall.

Went for a new key fob and it took 3 hours - ridiculous!!!

Found Jacque to be a very personal and well informed salesman.

The salesman was professional and very helpful.

Great service rep . Very easy and simple

Fast and polite

Salesman, Todd, Mgr Phillip, GM Kelly all first class

I arrived early and there was a slight scheduling problem, but I must admit that Marie went above and beyond to solve the problem. Marie got my truck serviced and updates on a recoil issue performed at the same time and came to update me several times with a smile on her face. Despite the minor scheduling issue I had Marie made my visit a 5 star visit and that's what customer service is all about!Thanks Marie and the Ross Downing Service Team.

Brought truck in for check engine light on. Grill shutter needed to be replaced. Picked up truck after repairs were done and noticed trim clips broken and not in place on front grill and also wheel fender trim. Service manager seemed to not care. Service clerk was very polite about the situation.

Ashley was very professional and helpful. She went beyond to get my vehicle in so it could be serviced. Customer service 10 out of 10! That’s why I do business with Ross Downing.

The Young Lady was very professional and courteous! I didn’t have to wait long for service and she made me feel comfortable.

It’s a great place

Great!!

Started as soon as I arrived. Very helpful

There really needs to be a recall on that stupid park issue that keeps flashing that “put vehicle in park” message on the DIC when my vehicle is in park

Bryce is working to get the dent repaired that occurred during a previous service. He has been very helpful and professional. Also, Marie took care of not only replacing my locking lug nut that wasn’t reinstalled when Oil change and tire rotation was done but she had all 4 locking lug nuts replaced so the socket would be the same for all 4. Both Bryce and Marie were Great Service Advisors.

At around 8000 miles on my new 2025 Sierra, I had complimentary oil change and inspections performed.

Great customer service

Brenan did a great job, was not pushy, made me feel like he really was interested in my needs. He made the experience enjoyable. Jeff in Finance was great as well, very thorough and explained things to where i fully understood everything.

Ist. Visit with new car. Very efficient in and out in less than an hour.

Todd and Abner were awesome

Very polite and listened to my daughter about what was wrong and what has been done to her car

Jay made my experience flawless. Made sure I was satisfied

Great customer service

Friendly, professional, great service

Everyone was very friendly Had an issue with some paper work went back the next day and it was taken care of quickly. My salesmen Brennen was top notch for sure and the finance team moved the sale through as quick as they could and it was fast also they explained just about every line before i signed. Will do business with these people in the future.

So disappointed! No paper was put down on my mat! It was black from dirty shoes! My console was left with sweaty dirty marks and also my door handle. I have always gone to the dealership in Baton Rouge and will continue for now own. I’ve never had a problem with them. I just wanted to start going to a closer dealer. I will keep driving further!

Ladell was professional & great at his job

My experience there was awesome! Bradley made the process super smooth by having everything ready by the time I got there. I literally was in and out within an hour on a Saturday. If you are looking for a new vehicle, Ross Downing Gonzales is DEFINITELY the place to go!

Totally satisfied.

Everybody was super friendly

Always bring my vehicle to the dealership for maintenance

Cody was extremely pleasant to work with and very knowledgeable. Was extremely pleased

Friendly

Everyone is very friendly & helpful

Excellent service!

From the moment I walked in the dealership everyone as attentive to my needs. Purchasing a truck from Ross Downing was a good experience.

Everything was handled in a timely manner, very friendly and great customer service!

Very quick service and Marie was great!

My experience was very welcoming. Ladell Hawkins my sales consultant really made me apart of the GMC family. I will definitely recommend and revisit in the future.

The service department was friendly, fast, and kept you updated

My experience was very pleasant. My sales man Jacque was very knowledgeable and knew exactly how to help me. Was a smooth and easy transaction!

Very pleased with my salesman

I enjoyed the service I received. It didn't take long and they keep informed about everything they was doing

Marie is the best . Completely satisfied with her work as a Ross Downing Service advisor.

Great service friendly atmosphere

Everything was groovy

The quality of work done to my vehicle is great. The time taken for the repair was much longer than I expected. It was noted that Ross Downing has 1 diesel mechanic. I would think additional resources to repair diesel vehicles would be very beneficial, due to the popularity of 1500 diesels today. It doesn’t seem very efficient to have 1 diesel mechanic and the timeline for repair showed this inefficiency.

I’ve purchased 2 trucks from Ross downing and have always tried to do all of my service with them as well. They are always friendly and welcoming no matter which department I’ve visited.

It was a great experience ... Many Thanks

Very friendly & no haggling. Will definitely do business again

Fast, easy, professional staff.

Didn't have any issues.

Very positive experience

Appt was very prompt not a long wait service person was very informative

It took 9 days to fix loose bolts on a brand new car and never got a loaner!

Great experience primarily because of the people. Friendliest dealership I’ve been to in a long time.

Staff is usually pretty friendly and helpful. I like the added ability to text and get updates about vehicle while it’s being looked at/ worked on

Quick and efficient

My envista was serviced super fast and they had me in and out of there within about 30 minutes! It was great!

Great service. Friendly. Quick. Courteous.

Bryce was great! Service & turnaround time was also quick & painless! Best experience ever!

Everything went smooth they put no pressure on you. Explain everything to my satisfaction and every little detail that I asked about

I have been very pleased with my experience with all my service visits. I like the way they call and remind me of my oil changes and then get me scheduled for a time that fits my schedule. Marie always does an excellent job.

Everyone was professional and positive

Excellent customer service..Brennen was the best! Please shout him out in the weekly meeting.

Quick easy and friendly

Very supportive and friendly! I'm very pleased!

Very professional

The people that helped me were efficient and polite

I delt mainly with the sales rep Jacque Franklin. He did an amazing job from start to finish.he was a pleasure to work with and was on top of everything I could imagine. He made the process from start to finish very seamless.

Great customer service

Clean Fast Friendly Oh, they found my cell phone that I left behind - Thank you

Very satisfied to service rep was awesome.

I was in and out in no time and all staff was very helpful and nice.

Fast easy and friendly

They checked me in and did the maintenance that was scheduled in a timely manner

Jay was our salesman ! Awesome !! Manager was awesome and so was the finance manager!

Service was quick and easy.

Everything done was very professional and prompt.

Scheduling was very easy and service was quick and smooth.

Marie, my service coordinator, was a pleasure to deal with and was very helpful! I appreciated how much she communicated with me regarding the service and the pricing.

overall experience was great

This visit was much better than previous visit's. Communication was great and work done quickly. Bryce did a great job!

Awesome

Ms. Marie was great! She updated me throughout the whole oil change process! She amazing

My salesman, Todd Parker, was a true pleasure to work with. I am very pleased with the experience of purchasing my new vehicle. The sales team and staff did an outstanding job which made my experience great. This team has earned my future Business for sure! Thank you!!

Everyone was so nice.Marie checked me in and she was so attentive,nice,and sweet. She’s get a 10 plus from me…I got an appointment on first visit, when I returned for service I was directed to the waiting area,she was absolutely GREAT !!!

Everything went smoothly. Professional as always! Plus it feels good to know that the 11 point inspection was all good!

Ashley, our service adviser was great. She took care of everything we came in for. Great service! Will return for any further vehicle needs. Thank you Ashley.

Marie was great. Communicated more than expected, provided solutions, and took care of my vehicle. Best experience I’ve had with service at a dealership and I’ve owned many vehicles.

My experience was a good one everything was on time I got in and got out which is a plus for me everybody was very nice and polite with smiling faces

Truly enjoyed every step of the way with Erik. From the first call, to the first visit, to the final sale. He was fantastic

The customer service agent kept me informed as to progress w/ my vehicle service, that was being done.

Salesman Jay made the buying process very smooth. He took his time to go over the truck details as well as financial options. On the finance department Jonathan was also very helpful explaining the different options clearly. All I can say is that, Ross Downing GMC Gonzales is an A+++ dealership. 100% recommended without hesitation!

Very friendly and helpful staff. I dropped my car off the night before and I had it back before 10 am. Thanks for always providing excellent service and smiling faces when I walk in.

Salesman Jeremy "Gritz" was great to work with.

fast ,accurate, very friendly and helpful!

My service was timely and efficient. I love that I was able to set and appointment and not have to worry about a walk in

Service was great. Ashlee was awesome to work with. She was polite and very helpful in every way.

Marie is sweet and informative.

Good person marie

The team was great to work with

Friendly staff and very helpful.

Pam did a great job.

Dale was extremely knowledgeable of my vehicle and transaction went smoothly

Fast service

Great and easy experience start to finish

Pam was great

They are friendly and constantly checking on you

I arrived EARLY FOR A SCHEDULED OIL CHANGE & THE SERVICE GIRL TOLD ME THAT THEY WERE VERY BUSY & THE WAIT TIME COULD BE VERY LONG. THAT COMMENT REALLY UPSET ME & I LET HER KNOW IT. THEY WERE ABLE TO SERVICE ON A TIMELY MANNER & I WAS SATISFIED. LATTER AFTER I GOT HOME, I RECEIVED A CALL FROM THE SERVICE MANAGER SCOLDING ME THAT I SHOULD NOT TALK TO HIS EMPLOYEES DISRESPECTFULLY. I TOLD HIM DON'T WORRY ABOUT IT BECAUSE I WILL NEVER BE BACK AT YOUR DEALERSHIP

I brought my 2024 GMC Sierra in for a problem with the rearview camera - it periodically goes from working to simply being blacked-out. After being in the service center for five days, one camera was changed out on the truck. Unfortunately, it is still not working properly.

Service was fast and top notch!

Good

Service personnel show concerns for my needs.

Enjoyed our time here and our sales person, Pamela was very personable. We traveled to this dealership because the price on the vehicle we wanted was the best we could find. We will absolutely come back for another purchase.

My experience wasn’t exactly flawless…. There was a mix up where my paperwork was mixed up with another vehicles and I was called and told that I had issues other than what I brought my truck in for…. But let me say that I was called back promptly and told that there was a slight mix up with service tickets and indeed my 2020 GMC only had an A/C problems. Now let me get to the GOOD STUFF!! I was EXTREMELY pleased with the service that I received…. I spoke with Bryce in the service department MANY times throughout the repair that was being performed (replacing my Evaporator core, idler pulley and serpentine belt) again I was VERY IMPRESSED with Bryce’s professionalism and attitude throughout the process! This was honestly the most pleasant and informative experience that I’ve ever had at a dealership…. Especially a “service department” I actually live in Bayou Sorrel La. Which is over an hour away from Ross Downing Gonzales but the service there was WORTH THE DRIVE and I’ll take it again if my truck needs any other repairs!!! I’m not sure who will receive this review, but please give a special THANK YOU (and a raise 😜) to Bryce and his team in the service department! Have a blessed day!!!!

Very dissatisfied and disappointed with the condition of the truck upon delivery. I spent 6 hours today cleaning up all of the tire shine that was sprayed all over the wheels. It was disgusting. They are still not to what the delivery standard should be so I'm going to have to pull the wheels one by one to clean the inside of the rims. Tell your detail team that I am rating them 0 star

No issues , Ashley was very polite and easy to deal with . Great service !

My salesperson did a great job. Took care of everything with professionalism and honesty.

Service was done properly and in a timely manner. This service was done on 5-21-25 , not 5-26-25

Staff always friendly and professional,Ashlee helps me with everything I need to know about the service on my vehicle

Marie was awesome, professional, nice, knowledgeable, and prepared. Best experience/service call yet..

I had a great experience at Ross Downing GMC from the moment I walked in. The salesperson and management team helped me find the exact truck I was looking for. The finance manager was also excellent—everything went smoothly. Special thanks to Chase, my salesperson, who went above and beyond by delivering the truck to me in Lafayette on Monday. Outstanding service all around! If I could give more than five stars, I would. Highly recommend this dealership to anyone!

2 days for a oil change, fuel system clean and tire rotation is unacceptable. Good thing for Johnny your shuttle driver.

Awesome

Ashlee was great. Service was expedient.

🔴🤟😊👍👍ASHLEE IN SERVICE WAS OUTSTANDING —SOLVED THE ISSUE IN MINUTES !! VERY PERSONABLE & PROFESSIONAL …🤟🤟😊👍👍

Gritz made the process as easy and painless as possible! He was very humble and down to earth. We didn’t feel pressured in the least bit to purchase, which was awesome. The entire staff was very friendly and we actually felt welcomed as soon as we entered the parking lot!

Great jo

Everyone was very nice and helpful.

Great quick service!

Thanks

My truck was fixed in no time and thay done a great job

This is the third time i've purchased a truck from Ross Downing and each time I"ve had an excellent experience. I will come back again when the need arises.

After keeping my vehicle for over 2 weeks they send me a laundry list of stuff that doesn’t need to be done just to make it look like they did something. They broke a bolt changing breaks (probably using an impact where they shouldn’t) and had to order a new one. They told me the truck was complete and I could come pick it up on Saturday. The Friday before service department calls and says the bolt came in for your truck when could you bring it in? My truck was already there and they had no idea. When I went to pick it up on Saturday I was not told I could not pay for it on Saturday so me showing up was a waste of my time. This was the last time I ever use a dealership for this vehicle, and I was not happy with the service.

Had appointment and when I arrived was told that was only for checking truck in and that they would look at truck in 24 to 48 hours. During 6 days they had truck all communication initiated by me. When picking up truck young lady was gone about 15 minutes to get truck. Showed up in passenger seat with a young man driving. She said it was in a tight space and she could not get it out. It now has a new dent under right rear taillight. Also 28 miles were put on truck.

Convenient and quick!

Prompt service, easy appointment scheduling, friendly staff, competitive prices, supreme quality. Everything one would want!

I gave a 10 because my experience at Ross Downing Buick GMC of Gonzales was honestly one of the best I’ve had at a dealership. Ladell Hawkins was awesome—super helpful, easy to talk to, and really made the whole process smooth and stress-free. He wasn’t pushy at all and took the time to make sure I got exactly what I was looking for. You can tell he genuinely cares about his customers. I’d definitely recommend Ross Downing to anyone, especially if you get the chance to work with Ladell. Top-notch service all the way!

Prompt service, friendly service reps. The waiting area could use some improvement though.

Jay was very professional, did a good job of managing my service. However while standing at the cashiers desk to pay one of your employees enter a door from my rear very strongly and the handle slammed in to my lower back. I made a sound of pain and stepped away from the desk. The cashier on duty made an apology but male tech who enter did not. A change needs to be made there. Sore this morning.

Customer service is so important to me! I experience kindness and patience the time I dropped my car off to the time I picked it up. Thank you all for great service!

Every helpful, direct and didn’t waste my time.

In the beginning I reach out to several dealerships, your dealership was the first to respond back with no pressure trying to get me to come in make a quick deal. They asked me what I was looking for and proceeded to tell me they would prepare some different options that may fit my needs. Within the hour I had three options to choose from. After I took a look at the three over the internet I decided to make the trip to the dealership to see them in person . On the way to the dealership I received a call from Mr. Ray Jackson stating that he had the trucks out and ready to look at. Once we arrived Mr. Ray went over the options and difference between the three. We took a test drive where he explained more of the bells and whistles of the vehicle . We arrived back at the dealership talked numbers for a bit then went ahead with the purchase. Jeff in finance made it a breeze with all the paperwork and documentation. This all happened before I got one call back from the other dealerships.

The staff was great. Very knowledgeable & communicated with me with everything.

Brought my truck in at 7:00am Friday morning for what I was told a 3 hour recall job. I called on 3 occasions that evening to find out about my truck. Left 2 messages to call me I heard nothing. On the 3rd call I got the service person who said let me pull the ticket took my phone number again I waited the rest of the day heard nothing. They kept my truck through the weekend and Monday I called the service manager left a massage he never called. I had to leave town Monday evening so Tuesday morning I showed up to get my truck fixed or not. It was fixed I think Friday. I will never go back to Ross Downing and never buy a automobile from them.

Excellent

Quickly got me in and out

Great service! Excellent communication! Fast service!

Brennan made the experience very easy. He’s an excellent salesman with a great personality!

The best. Ray was the best ever. Enough said.

I came I. For oil change everything went fast and the people were very nice to me

I believe her name is Ashley? She was very professional and friendly. Kept me informed. I will be bringing my car back for more warranty work. I already suggest to my friends about Ross downing in Gonzales.

I brought my truck in for the first oil change which was complimentary. When I picked it up, I was charged to fill the DEF. I asked about that and was told that everything else was covered, but the DEF was not. When I got home, I had a flyer in the mail from GM letting me know my first service was coming up and that it was complimentary at the dealership. In the flyer it broke down everything covered and filling up the DEF was in fact supposed to be part of the free first service. Everything else was a great experience.

Quick easy and great exp

Everything went smooth and communication was very good during the service.

Ms. Pamela was very helpful..She made this purchase smooth and easy..

Great experience. Very easy purchase.

Very friendly

Great experience!

Let me start like this now I brought my Buick Envison well let me rephrase that I had it towed to the Gonzales dealership because their was a noise coming from the back rotors and I had to leave it at the Dealership, but the sad part about it is I brought the vehicle from Ross Downing and I was very upset that they didn't have a loner on hand. Now I had to get a rent at my expense because when the dealership found out that it was just a rock stuck in between the calipers my warranty wouldn't pay anything towards the rental and on top of that the dealership had to make some money off of me and went and did a diagnostic on my vehicle without my consent just to Mae some money off of me and that was wrong in so many ways, and then they had the nerves to charge me $195.00 for it so I am very disappointed with Ross Downing service department and dealership. If I knew all this was going to happen I would have thought twice about the situation and took my vehicle somewhere trustworthy and yes I am an VERY DISSATISFIED CUSTOMER.... FEEL FREE TO REACH OUT TO ME BUT I KNOW NOBODY WILL HAVE A BLESSED DAY...

Very positive

Great. Service department was very professional and quick. I will continue to use your services. Thanks

Dealing With Ross Downing was by far the quickest, smoothest purchase I have ever made. I searched for a few weeks online for a truck. after narrowing it down to 2 trucks they were both at Ross Downing. I was contacted by the sales team and next thing I knew I had made a 2.5 hr. trip to the dealership and I was on my way back in a new truck with all my expectations met. Highly recommend if you're in the market for a car or truck contact the sales team at Ross Downing GMC of Gonzales.

Great

The dealership deserves 5 stars for the service, quickly repairing my issue, and the service persons honesty. My reason for giving less than 5 stars is because GM needs to put out a massive recall for this issue before someone dies or gets injured. Luckily both times for me I was not driving, but to have the risk of possibly driving my car and it stopping is scary.

Our experience at Ross Downing was the absolute BEST experience with a car dealership as far as negotiation, understanding our terms and their terms, and the genuine family friendly experience. We were welcomed by Fernando, then Erik Konow worked with us through the test drive and the deal to purchase. Erik was very professional and knew everything about our Acadia Denali. The Finance Manager Jonathan worked with us to explain every document we were signing and worked quickly to complete all paperwork. We also spent time with Drew Craig who taught us how to set up and connect our iPhones, our music etc. all the things the new generation understands easily but Baby Boomers not so much. Drew understood all the new technology and took as much time as we needed to get us ready to leave confidently with our understanding of how everything worked. We are so appreciative of all their support and knowledge. We would definitely recommend Ross Downing to all our family and friends.

Mr. Phillip Butler and Ms. Pamela got the numbers right on my dream truck. Pamela took her time showing me everything about the features, connecting my phone and Onstar. Highly recommend Ross Downing Gonzales.

In and out no hassle. Had all my paperwork ready when I got there. Dale was outstanding and Abner was awesome in helping with the coordination.

I had a great same day experience. Top notch and very professional service from all team members. It was a pleasure to do business with you.

It was great and fast I could not have expected anything better. Great timing and I was kept account of all moves made. Thank you.

Friendly and kind personnel!

Went fine

Friendly and efficient

Staff was friendly and knowledgeable with an attitude to go above and beyond to help a customer. Thank you

Quick service and courteous staff

It was great

It was great from start to finish

great service and fast. Jay was great to work with

Work was done and communication improved significantly from prior visits

Failed to address, respond or explain why several concerns were not addressed. Lots of head nodding but in the end pretty useless Your Hammond location is so much better at customer care.

Ashlee Zoll is the best service advisor that I have ever had the pleasure to work with on any vehicle I’ve ever owned.

The sales representative Tim was pleasant to talk to and informative, and then the finance manager made the process very easy, giving all the options possible which gave us an option that worked financially for both the purchaser and myself as cosigner

Very easy to make appointments. Service employees are very pleasant to speak with.

My salesman and my finance manager and everyone at the deal would show was wonderful

Absolutely a great experience, from the salesman Todd, to the finance department. Was a breeze to get the deal done

777777777777777777777777777

Ray was fantastic from start to finish.

Great buying experience

My oil was changed and tires checked and one patched in less than 1 hr.

Everything was great!

Very knowledgeable sales people

Todd Parker did an incredible job helping us in our purchase of a 2025 Sierra 1500 AT4.

Most pleasant experience I’ve ever had when purchasing a vehicle.

Our salesman, Cody Chiasson, was very helpful and assisted us in locating the exact GMC Truck that we were looking for!! We will go back to Ross Downing!!

Oil and filter change, tire rotation, and misc incidental maintenance all done professionally and courteously. My one takaway for you and GM is this.: your refusal to uninstall the auto start/stop feature. I have bought and driven Buicks every year but one since 1976, and was happy with every one because of the quality, comfort, and performance - until now. Buick has the audacity to impose their auto start/stop feature, and dealer's refusal to remove it. Thus, my long history of Buick ownership is now at an end, and I will probably get rid of my present Buick soon, never to return.

Great job

Thorough and informative

Couldn’t have asked for anything better!

i appreciate Jays great attitude and attentiveness

Timely work and great service

Communication is really lacking . To many hoops to jump through to talk to someone , returning calls sucks .

Always excellent and timely service!

My experience, with Ross Downing GMC of Gonzales was excellent all the around. Mr. Jay was very professional and helpful making sure to answer all questions and concerns I had. The service I received was timely and top notched.

Jacque was informative and helpful throughout the process.

My salesman handled everything for me...if i had questions he was able to answer or get the anwer

Very happy with the service and the personalle. Would recommend Ross Downing to all my relatives and frends

Always a pleasant experience

Little too long of a wait for Oil Change. (90 minutes)

Service center was great

Ashlee and the other Service Staff I dealth with were outstanding. Unfortunately they were not able to discover and resolve a unique squealing sound my truck has, they did document the issue and are aware of an issue in case the issue magnifies into anything serious. I would recommend Ashlee and the Ross Downing dealership for anyone in the market for a vehicle.

Jeremy

Had a wonderful experience with my sales girl Bree, would 10/10 recommend

It took 1 & 1/2 hours to get an oil change. I had to call the service rep and ask why it was taking so long. He said they are trying a new customer service program and it is complicated and is taking everyone a while to learn the system. When it was finally completed he brought me to the cashier and left. Then I learned that the coupon I brought in was not applied; I had an appointment so I had to leave. My $79.95 oil change costed me $104.11. Not a pleased customer at the moment.

Staff was very helpful! It was a pleasant experience.

The service was Superior! My vehicle was serviced and I was out in a timely manner!

I know the people there real good

Always a pleasure having my vehicle serviced ant Ross Downing GMC

It was great! Pamela was easy to work with!

I recently purchased a vehicle from this dealership, and I couldn’t be more satisfied with my experience. My salesman, EJ, was outstanding—friendly, personable, and genuinely invested in helping me find exactly what I wanted. He made the entire process smooth and stress-free, and I truly appreciate how he went above and beyond to get me into the truck I had my eye on. Highly recommend EJ and the entire team here!

Jay and the service department took very good care of me. Very hospitable during my wait.

Customer service & communication was amazing. Love the text messages with the link to track the status of my vehicle.

Very easy. No pressure.

Service department was great.

Overall great experience at dealership. My sales associate, Brennen, did a great job reviewing all the features in the Sierra 1500. Thank you Ross Downing Team!

Everything was easy and smooth sailing

One of the easiest and most pleasant vehicles purchased I have ever made! Abner and Chase were over the top professional and easy to deal with. I would highly recommend calling them if you need a vehicle, thanks Abner and Chase!

Total incompetence. Went in for an oil change, tire rotation, and engine air filter. They also tapped on a recall that wasn’t listed on the app. They told me it had to do with transmission and I told them I had to get my valve body replaced twice earlier already and they mentioned this is a possible fix for the transmission. Did not expect to lose my car for any more than one day, but they said it will take 2-3 days on a Wednesday but should be good to go the following Monday at the latest. Moral of story, it took one full week with no loaner that greatly affected my job. It was ready Wednesday evening (1 week from turn in) and I get my car back early Thursday and they tell me in passing that they did not need to even perform the recall because my transmission was good to go? So they kept my truck for a week for basically an oil change. I don’t understand how they could not just determine if my truck needed the recall in the beginning instead of keeping my car for a week and then determining that I didn’t need it - very inconsiderate. Also, super fishy that a recall is needed but my profile on MyGMC lists none and then they don’t even perform the recall? I found the recall…it was from back in April 2025…my transmission was fixed back in February/March so my truck could easily still need the recall. There is more to my experience, but no chance I go back to Ross Downing. Only positives were my experience with Jonathan, the shuttle man, and Bryce was fast to respond to my texts.

In and out quickly

My salesman was very knowledgeable and joy to do business with

there was a few technical corrections that needed to be done. The Service Manager took care of all of it and made everything right. It was great working with the crew and is a pleasure to have a professional team.

I came to get my vehicle repaired for damages that was promised to me to get fixed immediately once i purchased my vehicle. And the salesman Tiga and Brennan gave me the run around about getting my vehicle fixed immediately from water leaking inside my sunroof and inside wall cushions hanging and damage before purchasing my vehicle. I made an appointment for repairs but service didn’t have any rentals for me at all . So i had to cancel my appointment and speak with the Roos dealer ship manager Kevin about my situation. He said that he would fit me in the following Monday for my repairs and rental . But still haven’t heard anything yet . And my vehicle has water dripping inside still putting my vehicle at risk for more damages .Its really freaking sad for this type of business after dropping $30,000 on my vehicle on site just so i can be satisfied and have a reliable vehicle i thought . But im going to take this situation seriously in my own hands behind there unprofessional actions towards me . I’ll never shop there again .

Drop off and pickup was smooth.

My salesman, Chase, did an outstanding job

Very professional, responsive to my questions. My only complaint is that I can never get a loaner while my vehicle is being serviced!

Great salesman. Will buy again

Hassle free, in and out like one would hope

The service advisor had an excellent attitude and seemed genuinely appreciative of the fact that I brought my vehicle there to be serviced.

Ashlee in service was easy to work with.

Friendly staff

It was great! We were able to get in and out

The buying experience at Ross Downing was easy, Jiren was very professional and made sure to meet all my demands when I was looking on the lot for a truck

Bri my service representative was very courteous and pleasant. The service itself was great .

Price reduction from MSRP combined with fair trade in value made purchasing a 2025 GMC Sierra truck a good choice!!

Briel was very helpful and always makes sure I’m taken care of. Every time I visit the service department my trip is easy and fast👍

It was a smooth fast and easy process, didn’t have to spend hours at the dealership to get a deal done

It was very pleasant doing business there.

Great service and checking in was handle by a great group of people.

Bre was awesome at the service desk. Service was on time and I was kept up to date throughout the process.

Experience was prompt and satisfactory.

It was such a treat to have Briel back as my Service Rep She always makes sure that I am well taken care of

Fabulous great service wonderfull people.

Took truck in on appointment date and time. They started on it and finished in an acceptable time. They also put me in a loaner car which is a very nice thing as I am about an hour away

made appt 2-3 weeks before date. Was first in line to get service. Had 7:30 appt. Left dealership at 11: 00. Not acceptable. Said they were waiting on a bay to open up They had people came in after me that got oil change ahead of me. Why in the hell do you make an appt. HAVE SOMEONE CALL ME. I got lot more to TELL.

Erik Konow and Kelly Walls were excellent and made the process smooth and easy. I would highly recommend Ross Downing GMC to anyone looking for a new vehicle!

N/A

Our salesman, Jay, was friendly, professional and knowledgeable as was the Finance Manager, Jonathan. Given our negotiation process, our deal was finalized in a timely fashion.

Easy to get service

Service was done in a speedy way. Bryrce and his team are very courteous and answer my needs for my car.

From start to finished, I was updated on the status of everything that was going on with my truck. I also meet Gritz and he is a nice gentleman in the sales side of things. Grade A fella

My salesman, Todd Parker, was very professional and expedient with the sale of my vehicle. He made things smooth and was very thorough in explaining the features and setup of my vehicle.

I showed up for my apt and my vehicle was finished quicker than expected.

I very much appreciate how friendly and helpful everyone was. Smooth process.

Great!

Outstanding customer service.

Truck was done on time.

I spoke with several different dealerships around and Ross Downing was by far the easiest to deal with! It made a stressful situation (totaling my previous car), so much better! Jacque was great to work with!

I have been too many different dealerships in the past. my experience here was very good. It was quick and easy. The sales person was great. I do not like hassles and he did not hassle me. He allowed me to look to see what I wanted and ask the questions. Very, very good guy.

My experience was great. Not only did I leave with the truck of my dreams in the best color ever, but Todd was a great help. He was very knowledgeable and answered all my questions. He know his stuff and was very easy to talk to.

Believe I got a fair deal. The closing and delivery process was a little bumpy but finally worked out

Everything was great

Easy, smooth experience

Awesome!

Service was on time, very well managed and communicated

On time service and barely finished my coffee-got a text-your truck is ready!

Great

Briel was very pleasant and extremely helpful. Her customer service skills gets 5 stars.

Everyone was easy to work with and made the process efficient

My salesman was amazing and very attentive to make make sure I knew everything about my new purchase.

My salesman, Drew Craig made the whole process easy. He was very attentive, informative, friendly, and professional!

The Ross Downing Service team is always helpful, professional and works hard to get my truck serviced quickly. I appreciate this.

Quick and easy with no surprises!

“My experience at Ross Downing with Ray was excellent. He was patient, professional, and really took the time to answer all my questions. I never felt rushed or pressured, and he made the entire process smooth and stress-free. Ray was upfront and honest, which made me feel confident about my purchase. I would definitely recommend him to anyone looking for a vehicle.”

Pamela is the best. The icing on the cake was a very special thank text that she sent me a few days after the purchase.

Mr. Ray went above and beyond. I went from a Honda crv to a gmc terrain at4 and I told him what I was wanting and he made it happen. From customer service to getting the job done he always makes sure the customer is happy. Will definitely refer anyone to go to him for a vehicle.

No problems , everything went well and as scheduled. Thanks Kenny A.

Great

Quick and fast and Jeremy was awesome

fast and on time

Had a minor problem with a speaker when I was there to pick up the vehicle. They took it right to the shop and had the issue fixed immediately. I couldn't have asked for better service. The purchase process overall went flawlessly.

Bryce was very courteous and helpful. I really appreciate the link they send out to keep you updated on the status of your vehicle!!

Jason was wonderful!

VERY PROFESSIONAL OUTSTANDING SERVICE KEPT ME UPDATED

They were easy to work with, very informant and worked hard to get the best deal possible .

I m glad we could work things out.

Brennen Bradley was the sales associate that helped me with my purchase. He was very professional and accommodating throughout the entire process. I would buy another vehicle from Ross Downing based on the recent experience that I had. Thanks.

From start to finish the buying experience was great. Thank you Brennan for help our family decide on our vehicle.